How do I fix the 3rd-party cookies problem in Mediaspace?
Users may sometimes see an error message when accessing My Media, particularly when accessing it via My Tools > My Media in Brightspace. The message typically reads something like: “It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application. To resolve this issue, please update your settings to allow 3rd party cookies.”
This issue can usually be resolved by updating your browser to the latest version. If not, follow the instructions below to fix this issue.
Resolve the 3rd-party cookies issue in Brightspace.
Back to top of pageWhy does my video look fuzzy or low-quality?
If you recorded a video in high definition, this is probably because your video is still processing. This often occurs with high definition videos that involve a lot of fine detail, like captures of Excel. If you’ve just created or uploaded your video, it can take up to three times the duration of the video for a high definition version of the video to be available.
This can also happen the first time a user plays a video. Your original video is transcoded into several different qualities and formats, from a lower definition version for mobile or rural connections to a large, high-quality for fast, stable connections. This is to ensure that a video plays without skipping or stuttering. By default, a user will always automatically be delivered the highest-quality version of a video that their connection can play back without issues (though users can determine their own playback quality if they wish). Sometimes the process for determining this can take several seconds the first time a video is played by a new user, but usually resolves quickly.
Back to top of pageWhat if I’m uploading from cloud storage?
If you store your media files on a cloud service such as Dropbox, OneDrive, Google Drive, or iCloud, download the files to local storage or make sure the file is available offline before you attempt to upload those files to Kaltura MediaSpace. Otherwise you may experience slow or interrupted uploads.
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