Discontinuing LockDown Browser

LockDown Browser

As the spring semester winds down, you may now be shifting your focus to final exams and wondering if LockDown Browser will be available for the upcoming exam period. After over six months of troubleshooting, it has become clear that, unfortunately, LockDown Browser is no longer compatible with Langara’s computing infrastructure.

While this announcement may disappoint some faculty members, please know that this decision was not taken lightly. There were several key issues that contributed to our decision:

  • Random Freezing on Citrix Computers

    Since LockDown Browser was most frequently used during midterm and final exams, the fact that it might freeze up a Citrix computer during these critical and stressful times made it an unreliable solution—for both instructors and students. Furthermore, the conditions under which Citrix computers froze were quite random. This made it challenging to identify the specific circumstances / scenarios that might trigger these freezes. And given the prevalence of Citrix computers across Langara’s campus, EdTech and IT needed to ensure a solution that would work with all of Langara’s computers.

  • Only an Older Version Worked on Citrix Computers

    In trying to find a solution, EdTech discovered that only an older version (from Summer 2021) worked on the Citrix computers and this older version is no longer supported by Respondus, LockDown Browser’s parent company. Taking into consideration future support and compatibility issues, this was not a viable solution.

  • Reduced Use of LockDown Browser Post-Pandemic

    During the pandemic, many instructors revamped their online exams and quizzes to address academic integrity in new, innovative, and creative ways. As a result, fewer faculty required LockDown Browser after our return to campus.

That said, we are committed to supporting our faculty and instructional staff. So, if you are still concerned about academic integrity, please feel free to read our article, Designing Online Exams / Quizzes, and/or contact us. We are more than happy to help you explore and implement alternative online exam / quiz options!

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